Following President Biden’s Executive Order on enhancing customer experience (CX), improving service delivery has become a vital goal for government agencies. But despite the increased attention, a recent study from Partnership for Public Service found that 73% of Americans believe the federal government does not listen to the public. 

This panel brings together accomplished women in technology and CX to discuss the best approaches to cultivating better bonds and interactions between government agencies and its citizens. Our renowned panelists will discuss how to overcome common barriers, as well as examine emerging technology such as artificial intelligence, data analytics and human-centered solutions.

Registration Fees (includes two drink tickets and heavy hors d'oeuvres)
$50 WIT Members
$85 Non-members

Online Pre-registration closed, but you can walk-in and register on site.

Meet our Panelists

MaryAnn Monroe
Vice President, Total Experience Solutions and Services
Maximus Federal

MaryAnn Monroe is a customer experience executive and program leader with 25+ years Federal and private sector experience leading organizations in business strategy, organizational change, and technology innovations. 
Ms. Monroe leads the integration of Maximus Federal’s total customer experience strategy into its culture and business strategy, focusing on strategic alignment of customers’ needs and expectations. MaryAnn’s focus is collaborating with Maximus’ customers and federal agencies to identify and solve for ways to remove pain points in interactions, improve digital services, and drive continuous innovation needed to make fundamental organizational transformations, improving government services and elevating customer experiences to meet agencies missions and achieve the highest levels of satisfaction, performance, and outcomes. 


Amanda Chavez
Vice President of Customer Experience
NuAxis Innovations

As a customer experience executive, Amanda Chavez scales human-centered design and customer experience best practices to help organizations innovate. She started up and fostered company-wide HCD/CX/EX capabilities at Booz Allen, Cognosante, and NuAxis.

Her previous work includes projects with fortune 50 companies, as well as leading over 20 CX-related projects for Agencies like the Center for Medicare and Medicaid Services, Health and Human Services, the Department of Veterans Affairs, the Environmental Protection Agency, the Department of Defense, the Transportation Security Administration, the Department of Labor, the Department of Homeland Security, the Department of Interior, United States Department of Agriculture, and the National Science Foundation.

Sylvie Williams
Transformation Officer - CX
U.S. Department of Labor

Sylvie is the Program Lead for Customer Experience (CX) at the USDOL Office of Unemployment Insurance Modernization (OUIM). Sylvie came to DOL with 17 years of UX/CX experience at the Social Security Administration, where her team stood up the very first Voice of Customer program using the Medallia platform. With a Masters in Human Computer Interaction, Sylvie has a strong belief that participatory design improves CX, increases efficiency and reduces agency intervention. 

This WIT.Connect Event is being Sponsored by